Privacy Policy
Last Updated: February 1, 2026
1. Introduction
Welcome to Charli Diamonds. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from our online store. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our website.
2. Information We Collect
2.1 Personal Information
We collect personal information that you voluntarily provide to us when you:
• Register for an account
• Make a purchase or place an order
• Subscribe to our newsletter
• Contact us through our website
• Participate in surveys, contests, or promotions
This information may include:
• Name (first and last)
• Email address
• Phone number
• Billing address
• Shipping address
• Payment information (processed securely by third-party payment processors)
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing behavior, including:
• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website
• Device identifiers and other technical information
3. How We Use Your Information
We use the information we collect for various purposes, including:
• Processing and fulfilling your orders
• Communicating with you about your orders, products, and services
• Sending promotional emails and marketing communications (with your consent)
• Improving our website, products, and services
• Analyzing website usage and customer behavior
• Preventing fraud and enhancing security
• Complying with legal obligations
4. Sharing of Your Information
We may share your information with third parties in the following circumstances:
• Service Providers: We share information with third-party service providers who perform services on our behalf, including Shopify (e-commerce platform), payment processors, shipping companies, email service providers, and analytics providers.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
• Legal Requirements: When required by law or to respond to legal process, protect our rights, prevent fraud, or ensure the safety of our users.
• With Your Consent: We may share your information with third parties when you have given us explicit permission to do so.
5. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information,
we cannot guarantee its absolute security and expressly disclaim any liability for unauthorized access, data breaches, or security incidents.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.
7. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information
• Opt-Out: Opt out of receiving marketing communications
• Data Portability: Request a copy of your data in a portable format (where applicable)
To exercise these rights, please contact us using the information provided in the Contact section below.
8. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit. Charli Diamonds, its owners, staff, vendors, and partners expressly disclaim all liability for any actions, content, or privacy practices of third-party websites.
9. Children's Privacy
Our website is not intended for children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete the information.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. By using our website and providing your information, you consent to such transfers.
11. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of the website following the posting of changes constitutes your acceptance of such changes.
12. Disclaimer of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CHARLI DIAMONDS, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, STAFF, AGENTS, VENDORS, PARTNERS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY DAMAGES, LOSSES, OR HARM ARISING FROM THE COLLECTION, USE, STORAGE, OR DISCLOSURE OF YOUR PERSONAL INFORMATION, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS INCLUDES, WITHOUT LIMITATION, ANY LIABILITY FOR DATA BREACHES, UNAUTHORIZED ACCESS, IDENTITY THEFT, OR ANY OTHER SECURITY INCIDENT.
13. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us through the contact information provided on our website.